Returns & Exchanges
At Ka’Chava, we want you to be fully satisfied with your journey toward holistic nutrition. If you are not completely happy with your first bag, we offer a 30-day money-back guarantee to ensure your wellness always comes first.
Initiate Your Return
Visit our online returns portal within 30 days of delivery and enter your order number and zip code to start the process.
Print Your Label
Select the item you wish to return or exchange to receive a prepaid shipping label and a return authorization form.
Package Your Item
Securely pack the product in its original packaging if possible, include the authorization form, and attach the shipping label to the outside.
Receive Your Refund
Once our warehouse receives and inspects your package, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing